GB
Переслано от Grzegorz Brzęczyszcz...
мені лінь) може @ferrozer запилить пост в каналі)
Для Visa, там есть секция именно для Европы
https://usa.visa.com/dam/VCOM/download/about-visa/visa-rules-public.pdf
Table 11-95: Dispute Condition 13.1: Merchandise/Services Not Received – Dispute Time Limit (continued)
A Dispute must be processed no later than any of the following:
- 120 calendar days from the Transaction Processing Date
- 120 calendar days from the last date that the Cardholder expected to receive
the merchandise or services (Not to exceed 540 calendar days from the Transaction Processing Date)
- If the Issuer was required to attempt to obtain reimbursement from a
bonding authority/insurance scheme, a Dispute must be processed no later
than 60 days from the date of the letter or advice from the bonding
authority/insurance scheme (Not to exceed 540 calendar days from the Transaction Processing Date)
Для Mastercard
Goods or Services Not Provided
Time Frame Between 5 and 120 calendar days from the transaction settlement date or the
date the goods or services were to be provided. One of the following conditions
must be met before processing the chargeback:
• When the date the goods or services were to be provided as agreed upon by
the merchant and the cardholder has passed.
• When a specific delivery date is not provided, the issuer must wait 30
calendar days from the transaction settlement date.
• When the determination has been made that the merchant will not provide
the goods or services because, for example, the merchant is no longer in
business.
• When the cardholder canceled the order for goods or services, the goods or
services were not provided, and the cardholder did not receive a credit.
After 120 calendar days from the transaction settlement date or the date the
goods or services were to be provided, the issuer may file a precompliance,
followed by a compliance case (when applicable), when a system limitation
prevents a valid chargeback.
Для Visa, там есть секция именно для Европы
https://usa.visa.com/dam/VCOM/download/about-visa/visa-rules-public.pdf
Table 11-95: Dispute Condition 13.1: Merchandise/Services Not Received – Dispute Time Limit (continued)
A Dispute must be processed no later than any of the following:
- 120 calendar days from the Transaction Processing Date
- 120 calendar days from the last date that the Cardholder expected to receive
the merchandise or services (Not to exceed 540 calendar days from the Transaction Processing Date)
- If the Issuer was required to attempt to obtain reimbursement from a
bonding authority/insurance scheme, a Dispute must be processed no later
than 60 days from the date of the letter or advice from the bonding
authority/insurance scheme (Not to exceed 540 calendar days from the Transaction Processing Date)
Для Mastercard
Goods or Services Not Provided
Time Frame Between 5 and 120 calendar days from the transaction settlement date or the
date the goods or services were to be provided. One of the following conditions
must be met before processing the chargeback:
• When the date the goods or services were to be provided as agreed upon by
the merchant and the cardholder has passed.
• When a specific delivery date is not provided, the issuer must wait 30
calendar days from the transaction settlement date.
• When the determination has been made that the merchant will not provide
the goods or services because, for example, the merchant is no longer in
business.
• When the cardholder canceled the order for goods or services, the goods or
services were not provided, and the cardholder did not receive a credit.
After 120 calendar days from the transaction settlement date or the date the
goods or services were to be provided, the issuer may file a precompliance,
followed by a compliance case (when applicable), when a system limitation
prevents a valid chargeback.