Technical Support Representative – 1000+$Abbyy (
abbyy.com)
Office location: Kyiv, 13v S.Bandery avenue.
Key Responsibilities:
• Supporting incoming issues from customers through phone, web, email or other means and respond accordingly
• Ability and experience to understand the customer code
• Analyzing, isolating and reproducing product issues, file reports and assist in providing timely workarounds and fixes to our customers
• Providing consultative advice to customers related to usage of ABBYY products
• Escalating issues to proper management with complete information
• Follow up with customers when promised/scheduled
• Delivering a positive customer experience according to standards
• Other activities as assigned
Mandatory Skill Set/Requirements:
• Upper intermediate level of English
• Experience with C #. C++ and JS will be an advantage
• The ability to work in a team environment and commit to a rotating 12-hour shift work followed be 36 hours off duty
• Higher education, technical field will be an advantage
• Ability to identify problems and define solutions quickly
• Ability to grasp product and technical knowledge quickly
• Strong analytical and problem-solving skills
• Excellent work standards and high motivation
• Basic IT knowledge, including in OS features
Conditions
Location and working hours:
• This position requires work in 12-hour shifts to ensure support and customer satisfaction on a basis 24/7 365 days per year
• You will work from the office, located at ABBYY Eastern European HQ in Kyiv, Ukraine
We offer:
• Work in international IT product company
• Attractive social package (incl. medical insurance, partial compensation of sport and English classes)
• Interesting and challenging tasks
• Opportunities for professional growth and career
• Competitive salary
• Comfortable working environment
For CVs: job@abbyy.ua or
https://www.abbyy.com/en-ee/company/careers%D0%B5/technical-support-representative/