"Dear Customer,
Thank you for contacting Vueling Customer Services. We have received your request and we are processing it.
We will reply to your request as soon as we can.
If your request is for a refund, you will receive an email in the next 10 days, which will include a voucher for the value of your booking to use on your next trip. The voucher is valid for all purchases via the Vueling website until 31 December 2020.
Due to the extremely high volume of calls that we are receiving, we strongly recommend that you avoid contacting with our Customer Attention centre via telephone and await our response via email.
We would like to take this opportunity to send you kind regards,
Yours Faithfully,
Customer Services Department
Vueling Airlines, S.A.