кстати для информации Etsy has Order Defect Rate (ODR)
Just got a confirmation from Etsy that they use ODR for sellers and it’s set to 1%. If the ODR exceeds 1% you’ll get standard level email.
Etsy factors how many cases that were opened and poor reviews. It’s 1% calculated during 60 days. But not the most recent ones. It’s calculated from 90 days before to 30 days before. The most recent 30 days are not taken into account.