Dear Customer,
On a construction site located near the Frankfurt Data Center (FRA-10), a World War II bomb was discovered. The local government is closing the area and evacuating local residents, to defuse the unexploded munitions on Sunday, December 6th, 2020. This is expected to start around 06:00 CET (UTC+0100) and last the entire day.
Following instructions from the government, we will not be allowed on-premise to service your onsite requests during this time and you may experience possible delays in on-site requests. That said, remote access remains unchanged, as we stay committed to keeping your infrastructure and services running without disruption. We will inform you as soon as we can physically access the data center again. You can be rest assured that the Customer Care team will continue to be available 24/7 to assist you as needed.
Unexploded munitions are uncovered in Germany in great amounts every year. Before a construction project of any size begins, the ground must be certified as cleared, and possible unexploded munitions must be disposed, per standard protocol. We are following governmental instructions closely and trust in their expertise in clearing the area.