Здравствуйте!

Все сообщения на русском языке будут удалены из этого чата!
Для проведения диалогов на русском языке, пожалуйста, перейдите в группу - https://t.me/btcalpha_ru
С недавнего момента, данная группа предназначена для интернационального комьюнити.

Для связи с администрацией, напишите нам на почту - support@btc-alpha.com.

2FA Process ask Token.  
What's mean Token? How do Active 2FA?

Hello!

You need to enter the code from the code generator application that you used when connecting 2FA.

Thank you sir, I will try

Ok sir.Now Activated 2FA. Thank you.

hi sir

my buy order is not processed for long time

Hello!

All orders are processing automatically and its execution can be instant or may take some time. While orders remain active, your funds are still on account — see "Reserved" column in "Finance" section. Please note that the orders execution can occur in parts, and it is necessary to wait until its full completed.

To understand it better, take a look at the "order book", which located on the left and right from the order filling form at standard exchange website version (see attached image). If your buy order was created and instantly executed, there was such a sell order with price you set or lower (with sufficient or superior amount). Same if your created sell order was instantly executed, there was such a buy order with your price or higher (with sufficient or superior amount).

If your orders remain active after a long period of time, we recommend checking the relevance of the price and, if necessary, canceling and re-creating the order.

To cancel your order, find "Active Orders" under the order book and click "Cancel" next to the order you need. Partially executed orders can also be canceled if necessary, however, only unused part of funds will be transferred from "Reserved".

Thank you sir.

Здравствуйте!

Все сообщения на русском языке будут удалены из этого чата!
Для проведения диалогов на русском языке, пожалуйста, перейдите в группу - https://t.me/btcalpha_ru
С недавнего момента, данная группа предназначена для интернационального комьюнити.

Для связи с администрацией, напишите нам на почту - support@btc-alpha.com.

Why Btc alpha very high withdraw fee?

Hello!

All commissions are set by the administration of the exchange. We are working on the possibility of lowering fees in the future. Follow our news

​​📢Dear users,

The administration of the CaixaPay project has decided to close the CXP/USD cryptocurrency pair. The trading pair will be unavailable from the moment the news is published.

Instead, a new pair is already available for trading CaixaPay on BTC-Alpha: CXP/USDT

🔧 Trading in the CXP/USDT and CXP/BTC pairs, as well as withdrawals and deposits of the CaixaPay coin work in a standard mode.

Good trades to you,

Sincerely,
BTC-Alpha Administration

​​❗️Dear users,

🚀 BTC-Alpha will support the Symbol (XYM) airdrop and its integration.

The NEM (XEM) token snapshot for the BTC-Alpha airdrop has been successfully completed at block height XEM 3,025,200! Also, please note the following terms and conditions of the XYM airdrop on BTC-Alpha:

✅XYM airdrop will be based exclusively on NEM spot balances on BTC-Alpha

✅Users who made deposits or withdrawals during XEM snapshot period will not receive credits to XYM balances

✅XEM balances less than 100 XEM (including those in trade orders) will not be able to participate in the airdrop

✅BTC-Alpha will distribute Symbol tokens in the ratio 1 XEM = 1 XYM

Stay tuned for more news on Symbol integration and BTC-Alpha token distribution!

Sincerely,
BTC-Alpha Team!

Hello

I have some problem

Hello!

How can i help you?

On this issue, please contact service support on the site and expect for feedback:

https://btc-alpha.com/en/support

Or contact us directly:
support@btc-alpha.com