Письма счастья от Revolut
About a year ago, we were granted an electronic money license in Lithuania. This is the exact same license that we have in the United Kingdom. We took this action because we wanted to ensure that our European customers would not be affected by Brexit.
Starting today, we’re going to begin moving our customers in Central and Eastern Europe over to our new European entity, and the good news is that you don’t need to do anything on your side - we’ll take care of everything and we’ll let you know as soon as we have made the switch to our European entity.
This move will ensure that you can continue to use Revolut going forward, whatever the outcome of Brexit. You’ll still be able to use all of the services and features that you love, and your funds will remain protected in ring-fenced accounts with our banking partners.
New terms and conditions
You can read through the new terms and conditions of the Lithuanian entity that you will be transferred to here. These terms and conditions are largely the same as your existing UK terms and conditions, with a few changes to make them compliant with local laws.
You can find a quick summary of the key changes below:
The Revolut entity you will have a relationship with will be Revolut Payments UAB, an electronic money institution authorised by the Bank of Lithuania. This entity has the equivalent permissions as our UK entity (Revolut Ltd), and has passported these permissions across Europe.
The regulator that you can complain to will be the Bank of Lithuania.
The laws that govern the terms and conditions will be Lithuanian law, and the courts that have jurisdiction to hear claims will be the Lithuanian courts. In some circumstances, you may have the right to make a court claim in your own country under the laws of that country.
These terms and conditions will automatically apply to you once we transfer you to our Lithuanian entity.
New SWIFT & EUR SEPA IBANs
The IBANs that you currently use to receive SWIFT and EUR SEPA payments will change. We'll let you know as soon as we have updated your details in the app. Once you have received your new IBANs, you will need to share these new details with your employer, friends or family in order to receive transfers to your Revolut account.
Unhappy for any reason?
We’re confident that the migration process will go smoothly, and that there will be no, or minimal, disruption to your services. If, however, you would like more information about the migration, here is a link to a helpful FAQ.
If there is something you are unsure or unhappy about, then the best way to get in touch with us is through our in-app customer support chat. Please note that we do not offer customer support via social media or any other channels for security reasons, so please do speak with us through the app.
If for any reason you are still not happy with these changes, you can close your Revolut account for free by heading to the Dashboard section of the app, tap on Settings, scroll to the bottom of the page and tap on Close Account. You can do this at any time before the transfer, or after we transfer you to our Lithuanian entity.